At Family Health Center, Inc., we pride ourselves on being a Patient-Centered Medical Home (or PCMH, for short). It’s a fancy way of saying that there’s a whole team of providers, nurses and support staff working in concert to make sure you get the best possible care. The medical home model holds promise as a way to improve health care in America by transforming how primary care is organized and delivered.
The PCMH model encompasses five functions and attributes:
1. Comprehensive Care:
The primary care medical home is accountable for meeting the large majority of each patient’s physical and mental health care needs, including prevention and wellness, acute care, and chronic care.
2. Patient-Centered:
The primary care medical home provides health care that is relationship-based with an orientation toward the whole person.
3. Coordinated Care:
The primary care medical home coordinates care across all elements of the broader health care system, including specialty care hospitals, home health care, and community services and supports.
4. Accessible Services:
The primary care medical home delivers accessible services with shorter waiting times for urgent needs, enhanced in-person hours, around-the-clock telephone or electronic access to member of the care team, and alternative methods of communication such as email and telephone care.
5. Quality and Safety:
The primary care medical home demonstrates a commitment to quality and quality improvement by ongoing engagement in activities such as using evidence-based medicine and clinical decision-support tools to guide shared decision making with patients and families, engaging in performance measurement and improvement, measuring and responding to patient experiences and patient satisfaction, and practicing population health management.
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